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Aaron
This report to the community about their Fire Rescue and EMS Services is presents our findings; the analysis of those findings; and our strategic and specific recommendations to address the issues found. This report is presented as a guide to aid in achievement of improvements in efficiency, effectiveness and safety. The driving force in this study is the question:
“What is in the public’s best interest?”
There is a high level of positive activity and participation in the North Highlands fire district. This agency also appears to have an open communications with the public they serve as evidenced by the recent vote to approve funding for the current station.
In our attempts to conduct this investigation we discovered serious systemic negative issues in the leadership structures as they exist today. We observed repeated evidence of leadership failures of senior leaders in the Continental Village, Garrison and the Cold Spring fire departments and the Philipstown or Garrison EMS agencies. Both ambulance agencies chose not to participate in this study.
The leaders of each of those agencies have, in general, failed to develop open communications with the people they serve, and even have failed to communicate with and lead their own volunteers. A primary sign of this was the leaders‘ continued failure to understand the importance of this study and to lead their members to participate in this study. It must be noted that in each agency there were leaders who expressed an understanding of the importance of this study and who wanted to provide input but they were restricted in their ability to do so.
Leaders in each of the agencies have an egocentric view of ―their local fire rescue and EMS services, and those leaders have demonstrated a long term failure to work and plan in harmony with neighboring companies. There has been an ongoing lack of inter-agency training efforts and a dangerous lack of joint practical incident management training, despite the fact that multiple agencies must work together in harmony for the successful mitigation of any major incident. It was repeatedly reported by volunteer firefighters that when they are at an emergency incident they ―make it work‖ with other responders despite the difficulties in doing so due to poor communications and lack of joint training.
Strategic Recommendation 32: The most important step in review of this study and in development of strategic planning for fire rescue and EMS services is for the community and community leaders to reach out and to assure all active volunteers that they each are a vital part of this system and that the community needs them to continue to serve as volunteers.
